The expected ship month is in the product title on the product page. For most pre-order and backordered items we also email you the ship date shortly after you order. Your tracking number follows the day it ships.

Just email us at contact@valtcan.com with your order number. If it has not shipped yet, we will change or cancel it. Once it has shipped, you can still return it under our 30-day return policy.

We email your tracking number as soon as your order ships, usually 1 to 3 business days after you order. The tracking number is different from your order number. You can also look it up on our Track Your Order page.

No tracking email after 5 days? Check your spam folder first, then email us with your order number.

Standard shipping takes 3 to 5 days and Express takes 1 to 2 days once your order leaves our U.S. warehouse. Shipping is free on U.S. orders over $150.

Not at this time. We currently ship to U.S. addresses only.

Orders with more than one item sometimes ship in separate boxes, so they can arrive on different days. The rest of your order is on its way. Pre-order items ship when they arrive at our warehouse.

Carriers sometimes mark a package delivered while it is still on the truck, and it usually arrives the next day. Check with neighbors and around your building, and give it a day or two. If it still has not shown up, email us with your order number. We will help you file a claim with the carrier, then reship your order or refund you.

You can return any product within 30 days of delivery, in new, unused condition. Email contact@valtcan.com with your order number before you send anything back and we will send you a return label.

Yes. Email us with your order number and tell us what you would like instead, and we will set up the exchange.

We are sorry about that. Email us right away with your order number and a photo of what you received, and we will make it right.

No. Titanium is not magnetic, so most titanium cookware does not work on induction. It works on gas, electric, campfire, grill and camp stove burners.

Yes. Titanium does not degrade from dishwasher use, soap or acidic foods.

No. Unlike cast iron and carbon steel, titanium never needs seasoning. It is ready to cook on the day it arrives.

Yes. There is no coating to scratch, so metal spatulas, tongs and wok tools are fine. Surface scratches are cosmetic and do not affect performance or safety.

Yes. Titanium develops a patina with real use and high heat. It is the metal's natural oxide layer, not a coating wearing off, and it does not affect safety or performance.

The panel thumb screws are a standard size: M4 thread, 8 mm long, 12 mm head, so you can buy spares at any hardware store. The glass is set into the titanium panel and does not come out on its own. We have had no reported glass breakages, but if a panel is ever damaged, email us with your order number and a photo and we will take care of it.

Yes. Use FAMILYKIT for 12% off orders of $750 or more, or FAMILYKIT15 for 15% off orders of $1,500 or more. Enter the code at checkout.

We do not sell a pre-built kit. If you want help choosing a combination, email us what you need it for and we will suggest one.